Shipping policy

Updated: 26 September 2026

This policy explains production, delivery and shipping support for London Print Works orders. Nothing in this policy limits your statutory consumer rights.

Where we deliver

We currently deliver to the following destinations, subject to product and address availability at checkout:

United Kingdom, including Northern Ireland
United States
Canada
Australia
New Zealand

Delivery to the Republic of Ireland is currently unavailable.

Production and fulfilment

Our posters, prints and clothing are produced to order through professional fulfilment partners, including Gelato. Production locations depend on the product, availability and delivery destination. Local production is used where available, but some orders may be shipped internationally.

Typical production estimates are:

Posters and art prints: 2–5 business days
T-shirts and sweatshirts: 3–7 business days

Business days exclude weekends and public holidays. Production may take longer during busy periods. Printing a standard product to order does not remove an applicable cancellation right.

Estimated delivery times

After production and dispatch, our general delivery estimates are:

United Kingdom: 2–5 business days
United States and Canada: 4–8 business days
Australia and New Zealand: 5–10 business days

Please allow for both production and delivery time. These are estimates rather than guaranteed arrival dates. Product-specific estimates shown at checkout or supplied with your order may differ.

Unless we agree a different delivery period with you, goods will be delivered without undue delay and within 30 days of the contract being made. If your order is late, contact us. Your applicable legal rights to cancel and receive a refund remain available.

Delivery charges

Our standard delivery rates per order are:

Destination	Delivery charge (GBP)
United Kingdom, including Northern Ireland	£5.99 for orders below £50; free for orders of £50 or more
United States	£6.99
Canada	£8.99
Australia	£9.99
New Zealand	£7.99

The UK free-delivery threshold is based on your order subtotal after discounts, before delivery charges. Free delivery applies to UK delivery addresses only.

One standard delivery charge applies per order, including orders containing both prints and clothing. Items may arrive in separate parcels without additional delivery charges.

These rates are shown in pounds sterling. If you shop in another currency, the converted delivery charge is displayed at checkout. Please review the final amount before paying.

Delivery is subject to product and address availability at checkout. Digital gift cards are delivered electronically and do not require shipping.

Tracking and separate parcels

Once your order is dispatched, we will send a shipping confirmation with tracking information where available.

Items may be produced at different facilities and arrive in separate parcels. You may receive more than one tracking notification, and the parcels may arrive on different days.

International deliveries and customs

Gelato has confirmed that T-shirts and sweatshirts shipped from Australia to New Zealand using its standard international (economy) option are delivered duty paid (DDP). Duties, taxes and import formalities are included in the shipping cost for this service, and the customer should not pay additional customs or clearance fees on arrival. This confirmation applies to that route and service; it should not be assumed for every international delivery.

Customs treatment depends on where an item is produced, its destination and the delivery service used. An international delivery does not automatically mean that additional customs charges will be payable.

Where an order is supplied using a Delivered Duty Paid (DDP) service, applicable import charges are handled under that service rather than collected from you on delivery. This should not be assumed for every international delivery method.

If you need confirmation of the customs arrangements for a particular product or destination before ordering, please email info@londonprintworks.art.

If a courier asks you to pay an unexpected import or clearance charge, please contact us promptly with your order number and a copy of the request so we can investigate with our fulfilment partner. Do not ignore any payment or parcel-holding deadline while the issue is being checked.

Delivery addresses

Please check your delivery address before completing checkout. If you notice a mistake, contact us immediately. We will try to correct it, but changes may not be possible once production or dispatch has progressed.

If an address error supplied by you causes a parcel to be returned, we will explain any reasonable additional delivery cost and agree arrangements with you. This does not exclude our responsibility for mistakes made by us or our fulfilment partners, or affect your statutory rights.

Missing or delayed orders

If your order appears missing or delayed, check any tracking information and delivery-attempt notices, then contact us at info@londonprintworks.art.

We will investigate with the carrier and fulfilment partner. You do not have to resolve the matter with them yourself. We will arrange the remedy you are entitled to, including a replacement or refund where applicable.

We remain responsible for the goods until you, or someone you nominate, takes physical possession, except where you independently appoint a carrier that we did not offer.

Damaged, faulty or incorrect items

Please tell us promptly if your order arrives damaged, faulty or incorrect. Include your order number or other proof of purchase and describe the problem. Photos of the item, packaging and shipping label are helpful where available.

There is no seven-day reporting deadline that removes your statutory rights. We cover reasonable return costs for damaged, faulty, incorrect or misdescribed goods. Please contact us to arrange a return or collection before paying postage.

For the available remedies and refund timings, see our Returns & Refunds Policy.

Disruption outside our control

Weather, customs checks, public holidays and carrier disruption can affect delivery estimates. We will help resolve delivery problems. Such events do not automatically remove your statutory cancellation or refund rights.