Frequently Asked Questions
Products & Design
What products does London Print Works sell?
We specialise in music-inspired wall art, posters, prints, and clothing including T-shirts and sweatshirts. Our designs are influenced by dance music, rave culture, disco, soul, funk, boogie, UK garage, jungle, drum & bass, acid house, club typography, lyric-text artwork, and underground music culture.
All products are created in our signature bold visual style, reflecting the eras and scenes that shaped modern dance culture.
Are your products made to order?
Yes. All posters, prints, and clothing items are produced to order. This ensures consistent quality, reduced waste, and allows us to offer a wide range of designs and sizes.
Your order enters production shortly after checkout.
Production & Shipping
We deliver only to the United Kingdom (including Northern Ireland) and the United States, subject to availability at checkout.
Where are your products printed and shipped from?
We work with a network of trusted print partners worldwide, including providers such as Gelato. Production locations depend on the product, availability and delivery destination. Local production is used where available, but some orders may be shipped internationally.
Depending on your location, your order may be produced in the UK, EU, USA, Canada, Australia, or other regional facilities.
How long does production take?
Typical production times:
- Posters & prints: 2–5 business days
- Clothing (T-shirts and sweatshirts): 3–7 business days
Production times may be slightly longer during peak seasons or holidays.
How long does delivery take?
After production is complete and your order has been dispatched, estimated delivery times are:
- United Kingdom: 2–5 business days
- United States: 4–8 business days
Please allow for production time plus delivery time when planning your order. These are estimates, not guaranteed arrival dates. Delivery times vary depending on location, courier performance, seasonal delays, and customs processing for international orders. See our Shipping Policy for full details.
How much is delivery?
- United Kingdom, including Northern Ireland: £5.99 below £50; free for orders of £50 or more after discounts.
- United States: standard delivery is shown in US dollars at checkout.
One standard delivery charge applies even when your order contains both prints and clothing. See our Shipping Policy for full details.
Do you offer tracked shipping?
Where available, yes. If your shipping method includes tracking, a tracking link will be emailed once your order is dispatched.
Please note that tracking availability varies by region and service, and updates may take time to appear.
Colour & Print Quality
Why do printed colours sometimes look different from what I see on screen?
Screens are backlit and display colours more vibrantly than printed materials. Professional print workflows also slightly soften extremely bright tones, particularly neon colours such as Acid Yellow.
For full details, please see our Colour & Print Disclaimer.
My print arrived slightly softer in colour than expected — is this normal?
Yes. Bright and neon tones can appear less luminous in print due to screen calibration, ink profiles, and paper stock.
If a print appears significantly washed out or defective, please contact us so we can review the issue.
Orders, Issues & Returns
What if my order arrives damaged or faulty?
Email info@londonprintworks.art with your order number or other proof of purchase and a description of the issue. Photos of the item and packaging help where available. There is no seven-day cut-off that removes your statutory rights. We will arrange the remedy you are entitled to under our Returns & Refunds Policy.
What if my order has not arrived?
Check any tracking information and contact us if the parcel is missing or late. We will investigate with the carrier and fulfilment partner. You do not have to resolve the matter with them yourself, and your legal cancellation and refund rights remain available.
Do you accept returns?
UK customers can normally cancel online purchases of standard posters and clothing within 14 days after delivery, then return them within 14 days of cancellation. This includes standard items printed to order and clothing that does not fit. Genuine personalised goods may be exempt from change-of-mind cancellation. Faulty-goods rights still apply. See the Returns & Refunds Policy for costs, exceptions, international customers and refund timings.
Can I change or cancel an order once production starts?
Contact us promptly. We cannot guarantee a production change or stop dispatch, but starting production does not remove an applicable statutory cancellation right for standard goods.
Framing, Sizing & Apparel
Do you frame your posters?
We sell unframed prints in A-series and square formats, depending on the design. Choose a frame that matches the exact dimensions of your selected print.
For framing advice, please see our Frames Guide.
What sizes do your posters come in?
Depending on the design, our prints are available in the following formats. Check the product page for the sizes offered.
A-series sizes:
- A3 — 29.7 × 42 cm
- A2 — 42 × 59.4 cm
- A1 — 59.4 × 84.1 cm
Square sizes:
- 30 × 30 cm
- 40 × 40 cm
- 50 × 50 cm
- 70 × 70 cm
Minor size variation may occur due to regional production tolerances. See our Print Size Guide for dimensions and visual comparisons.
Are your T-shirts and clothing true to size?
Most garments follow standard retail sizing. Please check the size chart on each product page before ordering.
If unsure, sizing up slightly is often recommended for unisex styles.
Payments, Taxes & Promotions
What payment methods do you accept?
We accept secure payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
Availability may vary by region and device.
Do you collect taxes or duties?
London Print Works is not currently UK VAT registered and does not charge UK VAT. Any applicable sales tax collected at checkout will be shown in your order total before you pay.
If a courier requests an unexpected import or clearance payment, email info@londonprintworks.art with your order number and a copy of the request so we can investigate. Do not ignore any parcel-holding deadline while we check. See our Shipping Policy for details.
Do you offer discounts or promotions?
Occasionally, we offer discount codes, free shipping promotions, limited editions, or multi-buy offers.
Follow us on social media or join our mailing list to stay updated.
Gifts & Support
Why did my order arrive in multiple parcels?
Prints and clothing may be produced at different locations and arrive in separate parcels, each with its own tracking information where available. One standard delivery charge applies per order, including mixed orders of prints and clothing. Separate parcels do not incur additional delivery charges.
Do you offer gift packaging or gift messages?
At present, we do not offer gift wrapping. Gift notes may be supported in some cases but are not guaranteed.
How do I contact customer support?
For all enquiries, please email info@londonprintworks.art.
We aim to reply within 1–2 business days.