Payment Policy

About This Policy

This Payment Policy explains the payment methods we accept, how transactions are processed, and what happens if an issue occurs during checkout.

By placing an order with London Print Works, you agree to the payment terms outlined below.

London Print Works is the trading name of Jamie Alexander Shoebridge, a UK sole trader based at:

Flat 4, 61 Richmond Road
Worthing, West Sussex
BN11 4AG
United Kingdom

For any payment or billing questions, please contact info@londonprintworks.art.

Accepted Payment Methods

We offer a range of secure online payment options to make checkout simple and reliable.

Accepted payment methods include:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay
Maestro
Discover (where supported)

Availability may vary depending on your country, device, or browser.

All payments are processed in GBP (Great British Pounds) unless otherwise displayed during checkout.

How Payments Are Processed

Your payment is processed securely at the moment you complete checkout.

We do not store or have access to your full card details
All card information is encrypted and handled by PCI-compliant payment providers
Payment must be successfully completed before your order enters production
You will receive an order confirmation email once payment is accepted

If a payment fails, the order will not be created.

Currency & International Payments

Although our store operates in GBP:

You may see local currency estimates depending on your location
The final charge is shown at checkout in GBP or your selected currency
Your bank or payment provider may apply currency conversion fees

London Print Works is not responsible for exchange-rate differences or international bank charges.

Taxes, VAT & Duties

London Print Works is not currently UK VAT registered and does not charge UK VAT. Any applicable sales tax collected at checkout will be shown in your order total before you pay.

Our standard delivery arrangements use duty-paid services for eligible shipments to the United Kingdom, United States, Canada, Australia and New Zealand. Gelato has also confirmed that Standard International T-shirt and sweatshirt shipments from Australia to New Zealand are delivered duty paid (DDP). Customers should not be asked to pay additional import duties or customs clearance fees on these covered deliveries.

If a courier requests an unexpected import or clearance payment, email info@londonprintworks.art with your order number and a copy of the request so we can investigate. Do not ignore any parcel-holding deadline while we check. See our Shipping Policy for details.

Delivery charges

Our delivery rates, including free UK delivery on orders of £50 or more after discounts, are listed in our Shipping Policy. One standard delivery charge applies per order, including mixed orders of prints and clothing. The delivery charge and final total are displayed at checkout before you pay.

Payment Security

We take payment security seriously. All transactions use:

Secure encryption technologies
PCI-compliant payment gateways
Fraud-prevention systems
Multi-layer authentication where supported

We will never ask for your full card details via email, phone, or message. If you receive a suspicious request, contact us immediately.

Failed or Declined Payments

A payment may fail or be declined for several reasons, including:

Incorrect card details
Insufficient funds
Bank security restrictions
Expired cards
Browser or device issues
Network interruption during checkout

If a payment fails:

Try a different payment method
Try a different browser or device
Contact your bank to ensure the transaction is not being blocked

Your order will not proceed until payment is successfully completed.

Duplicate Transactions

If you believe you have been charged more than once:

Check for multiple order confirmation emails
Review your bank or digital wallet transaction history
Contact us with screenshots if needed

Email info@londonprintworks.art and we will investigate promptly. Any confirmed duplicate payments will be refunded.

Fraud Prevention & Verification

To protect customers and the business:

Some orders may require additional verification
High-value or high-risk transactions may be automatically flagged
We may contact you if verification is required by the payment provider

Orders that cannot be verified may be cancelled and refunded.

Billing Address Requirements

Your billing address must match the address registered with your card issuer or digital wallet provider.

Incorrect or mismatched billing details may result in:

Payment decline
Delayed processing
Order cancellation

Please double-check all billing information before completing checkout.

Payment Confirmations

Once your payment is accepted:

You will receive an order confirmation email
Your order will enter production shortly after
Shipping updates will be sent once items are dispatched

If you do not receive confirmation within 10 minutes, check your spam or junk folder or contact us.

Refunds & Payment Reversals

Refund eligibility and the applicable deadlines are explained in our Returns & Refunds Policy. We refund using the original payment method unless you expressly agree otherwise, without a refund fee. Your bank or payment provider may take additional time to display the credit after we issue it.

Payment disputes

Please contact us if there is a problem with your payment so we can investigate. You remain free to use dispute procedures and rights available through your payment provider. Contacting us first is not a condition of exercising those rights.