Payment Policy

About This Policy

This Payment Policy explains the payment methods we accept, how transactions are processed, and what happens if an issue occurs during checkout.

By placing an order with London Print Works, you agree to the payment terms outlined below.

London Print Works is a trading name of a UK sole trader based at:

Flat 4, 61 Richmond Road
Worthing, West Sussex
BN11 4AG
United Kingdom

For any payment or billing questions, please contact info@londonprintworks.art.

Accepted Payment Methods

We offer a range of secure online payment options to make checkout simple and reliable.

Accepted payment methods include:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Maestro
  • Discover (where supported)

Availability may vary depending on your country, device, or browser.

All payments are processed in GBP (Great British Pounds) unless otherwise displayed during checkout.

How Payments Are Processed

Your payment is processed securely at the moment you complete checkout.

  • We do not store or have access to your full card details
  • All card information is encrypted and handled by PCI-compliant payment providers
  • Payment must be successfully completed before your order enters production
  • You will receive an order confirmation email once payment is accepted

If a payment fails, the order will not be created.

Currency & International Payments

Although our store operates in GBP:

  • You may see local currency estimates depending on your location
  • The final charge is shown at checkout in GBP or your selected currency
  • Your bank or payment provider may apply currency conversion fees

London Print Works is not responsible for exchange-rate differences or international bank charges.

Taxes, VAT & Duties

Depending on your location, VAT or sales taxes may be:

  • Displayed within product prices
  • Added at checkout
  • Included in the final total

For international orders:

  • Import duties, taxes, and customs fees are not included in product prices
  • These charges are determined by your local customs authority
  • You are responsible for any such fees

We do not control the amount or timing of customs charges. For more information, please contact your local customs office.

Payment Security

We take payment security seriously. All transactions use:

  • Secure encryption technologies
  • PCI-compliant payment gateways
  • Fraud-prevention systems
  • Multi-layer authentication where supported

We will never ask for your full card details via email, phone, or message. If you receive a suspicious request, contact us immediately.

Failed or Declined Payments

A payment may fail or be declined for several reasons, including:

  • Incorrect card details
  • Insufficient funds
  • Bank security restrictions
  • Expired cards
  • Browser or device issues
  • Network interruption during checkout

If a payment fails:

  • Try a different payment method
  • Try a different browser or device
  • Contact your bank to ensure the transaction is not being blocked

Your order will not proceed until payment is successfully completed.

Duplicate Transactions

If you believe you have been charged more than once:

  • Check for multiple order confirmation emails
  • Review your bank or digital wallet transaction history
  • Contact us with screenshots if needed

Email info@londonprintworks.art and we will investigate promptly. Any confirmed duplicate payments will be refunded.

Fraud Prevention & Verification

To protect customers and the business:

  • Some orders may require additional verification
  • High-value or high-risk transactions may be automatically flagged
  • We may contact you if verification is required by the payment provider

Orders that cannot be verified may be cancelled and refunded.

Billing Address Requirements

Your billing address must match the address registered with your card issuer or digital wallet provider.

Incorrect or mismatched billing details may result in:

  • Payment decline
  • Delayed processing
  • Order cancellation

Please double-check all billing information before completing checkout.

Payment Confirmations

Once your payment is accepted:

  • You will receive an order confirmation email
  • Your order will enter production shortly after
  • Shipping updates will be sent once items are dispatched

If you do not receive confirmation within 10 minutes, check your spam or junk folder or contact us.

Refunds & Payment Reversals

Refunds (where applicable under our Returns & Refunds Policy):

  • Are issued to the original payment method only
  • Cannot be sent to an alternative card or account
  • Usually appear within 3–10 business days
  • May take longer for international banks

Once a refund is processed, timing depends on your payment provider. We cannot accelerate their processing time.

Chargebacks

If you believe there is an issue with your payment, please contact us first.

Most issues can be resolved quickly without initiating a chargeback.

Chargebacks raised without contacting us may:

  • Delay resolution
  • Trigger payment provider investigations
  • Result in temporary account restrictions

We aim to resolve all concerns promptly and fairly.

Unauthorised Transactions

If you notice a transaction you did not authorise:

  • Contact your bank immediately
  • Notify us with relevant details

We will assist in reviewing the transaction and securing your account.

Updates to This Policy

We may update this Payment Policy from time to time. The version available on our website at the time of purchase is the version that applies.

Contact

If you have any questions regarding payments, billing, or checkout issues, please contact:

Email: info@londonprintworks.art