Returns & Refunds Policy

Updated: 25 September 2026

This policy applies to purchases from London Print Works. Nothing in this policy limits your statutory consumer rights.

Printed to order and personalised products

Our standard posters, prints and clothing are printed after you order. Printing a standard catalogue design to order, or choosing an available size or colour, does not by itself make the item personalised or remove your cancellation rights.

The change-of-mind cancellation right does not normally apply to goods genuinely made to your individual specifications or clearly personalised, such as artwork bearing a name or image supplied by you. We will identify any such exception before purchase. Your rights concerning faulty, damaged or misdescribed goods still apply.

UK customers: changing your mind

You may cancel an online order for standard goods before delivery or within 14 days after the day you, or someone you nominate, receives them. Where one order is delivered in separate instalments, the period runs from receipt of the last item. You do not need to give a reason.

Tell us clearly that you wish to cancel by emailing info@londonprintworks.art or writing to the address below. Include your order number if available. You may use the optional cancellation form below, but you do not have to. Our acknowledgement is not required for a valid cancellation.

Send the goods back within 14 days after telling us you are cancelling. For a change-of-mind return, you pay the direct return postage cost. Use suitable protective packaging and keep evidence of posting. You may inspect the goods as you would in a shop, including trying clothing on. We may deduct only for a loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where the law permits. There is no restocking fee.

Refunds following cancellation

We refund the price paid for the returned goods. When you cancel the whole order, we also refund the cost of our least expensive standard delivery option; any extra amount you chose to pay for premium delivery is not refundable.

We issue the refund without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. If we agree to collect them, we refund within 14 days of your cancellation notice. Refunds use the original payment method unless you expressly agree otherwise, with no refund fee. Your payment provider may take additional time to display the credit.

UK customers: exchanges

We accept exchanges of standard posters, prints and clothing, including requests for another available size or colour. Email info@londonprintworks.art within 14 days after the day you receive the goods, with your order number and the replacement you would like.

Send the original goods back by post within 14 days of requesting the exchange, using the return address below unless we agree another address with you. Items may be opened and inspected, including trying clothing on, but should be returned in their original condition. Clothing must not have been worn beyond trying on or washed. Use suitable protective packaging.

For a change-of-mind exchange, you pay the direct return postage cost. There is no restocking fee. We will confirm replacement availability, any price difference and delivery arrangements with you before proceeding. Any additional charge will be explained and agreed before the exchange is arranged.

Exchanges are subject to the requested replacement being available. If it is unavailable, we will offer a refund under this policy instead. A request made within the exchange window will be treated as timely notice to return the item if a refund is needed instead.

This voluntary exchange service applies to UK orders of standard goods. It does not limit your statutory cancellation or refund rights, or your rights concerning faulty, damaged, incorrect or misdescribed goods. The separate provisions below apply to those issues.

Faulty, damaged, incorrect or misdescribed goods

Please contact us promptly if there is a problem. There is no seven-day reporting cut-off that removes your legal rights. Your contract is with London Print Works, and our supplier's own returns rules do not replace our obligations to you.

Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. You normally have a 30-day short-term right to reject goods that fail these requirements and receive a refund. You do not have to accept a replacement instead during that period. After that, repair or replacement rights may apply, followed by a price reduction or final rejection where the legal conditions are met. Rights may continue beyond 30 days.

We cover reasonable return costs for faulty, damaged, incorrect or misdescribed goods. Contact us for return or collection arrangements before paying postage. We may resolve the issue without requiring a physical return. Any refund legally due for faulty goods will be issued without undue delay and within 14 days after we agree you are entitled to it.

Please provide your order number or other proof of purchase and describe the problem. Photos of the item, packaging and shipping label can help where available. Contact us if you cannot provide photos so we can arrange another way to assess the issue.

Clothing, colour and sale items

Choosing the wrong standard clothing size or finding the fit unsuitable does not remove an applicable cancellation right. Please consult the size guide before ordering. Screen, material and print-process differences can cause minor colour variations, but our colour guidance does not exclude rights where goods are faulty or materially different from their description. Sale items have the same statutory rights as full-price items. Refunds reflect the price actually paid after discounts; exercising a statutory right does not trigger a penalty.

Customers outside the UK

Mandatory consumer protections applicable to your purchase remain in place. Contact us about any cancellation or product issue so we can arrange the remedy you are entitled to. We do not offer an additional general change-of-mind return period outside the UK beyond applicable legal rights.

Contact and return address

London Print Works
Flat 4, 61 Richmond Road
Worthing, West Sussex, BN11 4AG
United Kingdom
Email: info@londonprintworks.art

Return goods to this address unless we agree another return address with you. Please do not send returns to a printing partner without instructions. You can contact us for help, but prior approval is not a condition of exercising a statutory cancellation right.

Optional cancellation form

To: London Print Works, Flat 4, 61 Richmond Road, Worthing, West Sussex, BN11 4AG, United Kingdom; info@londonprintworks.art.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods:
Order number (if available):
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

Delete whichever wording does not apply.

See also our Terms of Service and Shipping Policy.