Privacy Policy | London Print Works

Last updated: 24 September 2026

1. Who we are

London Print Works is the trading name of Jamie Alexander Shoebridge, a UK sole trader responsible for the personal information we collect and use as described in this policy.

Flat 4, 61 Richmond Road
Worthing, West Sussex
BN11 4AG
United Kingdom

Email: info@londonprintworks.art

This policy explains how we handle personal information when you visit londonprintworks.art, place an order or contact us. It is a privacy notice, not a request for your consent. Where consent is needed, we ask for it separately.

2. Information we collect

Contact and delivery information: your name, email address, billing address, delivery address and, where supplied or needed for delivery, telephone number.
Order information: products, sizes, colours, purchases, returns, refunds and delivery details.
Payment and transaction information: payment status, transaction references and limited payment details provided by our payment services. We do not receive or store your full payment card number or security code.
Account information: information associated with a customer account, if you use one.
Communications: enquiries, feedback and records of correspondence.
Technical and usage information: IP address, device and browser information, referring pages and interactions with our website, subject to applicable cookie and privacy choices.
Privacy and marketing preferences: subscription status, consent choices and opt-out requests.

We receive information directly from you, through our website, and from service providers such as Shopify, payment providers and fulfilment partners. Information needed to process payment and deliver goods is necessary to complete an order.

3. Why we use information

To process and fulfil orders: including payments, production, delivery, returns and order updates. Our legal basis is performing our contract with you.
To provide customer support: our legal basis is performing a contract or our legitimate interest in answering enquiries and resolving problems.
To maintain accounting records and meet legal obligations: our legal basis is compliance with applicable law.
To protect our store and prevent fraud: our legal basis is our legitimate interest in protecting customers and our business, or a legal obligation where applicable.
To operate and improve our services: we rely on our legitimate interests where appropriate, and obtain consent where required for cookies, tracking or related processing.
To send marketing emails: we rely on your consent.
For advertising and personalisation involving consent-based tracking: we rely on your consent where required.

Where we rely on legitimate interests, we consider the effect on your rights and reasonable expectations. You can object to this processing by contacting us.

4. Shopify and our online store

Our store is hosted by Shopify. Shopify processes personal information to provide our storefront, checkout, payments and related services.

We have Shopify Network Intelligence enabled. This allows Shopify to use information from interactions with our store together with information from interactions with other merchants and Shopify to provide enhanced services, including improvements, personalisation and advertising features. Relevant processing is subject to applicable consent and opt-out choices.

Shopify and its service providers may process information outside your country. For some activities, Shopify is independently responsible for how it uses personal information.

Read Shopify’s Consumer Privacy Policy. You can also visit the Shopify Privacy Portal to learn about your rights and submit requests concerning Shopify’s use of your information.

5. Who receives information

We share relevant information with providers involved in operating our business, including:

Shopify: hosting, checkout, store administration and the services described above.
Gelato and its production and delivery partners: information needed to produce and deliver your order, such as your name, delivery address, contact details and ordered products.
Payment providers: the provider or wallet you choose from the options available at checkout.
Couriers: information needed to deliver goods and provide delivery updates.
Email and business service providers: information needed to handle communications, maintain records and support our business.
Pinterest: our connected integration may process website activity and technical information for measurement and advertising, subject to applicable consent and privacy choices.
Professional advisers and authorities: where necessary for advice, legal obligations, fraud prevention or legal claims.

Our Facebook and Instagram sales channels are connected to our product catalogue. At the date of this policy, customer data sharing through Shopify’s Facebook and Instagram channel is switched off. If you use those platforms, their own privacy policies also apply.

We do not sell customer lists for money. Certain advertising-related disclosures, including through Shopify’s enhanced services, may be treated as “sale”, “sharing” or “targeted advertising” under some US state privacy laws.

6. Cookies and privacy choices

Our website uses cookies and similar technologies for essential functions such as maintaining your basket, checkout and security. Other technologies may support analytics, personalisation and advertising.

Where consent is required, you can accept or decline optional categories through the cookie banner. Simply visiting or continuing to browse our website does not constitute consent.

You can change your choices through the website’s cookie preference controls where available, or contact us for help. Browser settings can also block or delete cookies, although this may affect website functionality.

Where available for your region, use the store’s data-sharing opt-out page to exercise advertising-related choices. You can also email a privacy opt-out request or use the Shopify Privacy Portal for Shopify’s processing.

7. Marketing emails

We send marketing emails when you subscribe or explicitly opt in. You can unsubscribe using the link in a marketing email or by contacting us.

Withdrawing marketing consent does not prevent necessary order, delivery or customer-service communications. We may retain a minimal suppression record to respect your unsubscribe request.

8. How long we keep information

Retention depends on the type of information and why we need it:

Order, payment and accounting records are retained for the applicable legal record-keeping periods and where needed to resolve disputes or legal claims.
Customer-service correspondence is retained for as long as needed to resolve the enquiry and handle related issues.
Account information is retained while needed to provide the account, subject to deletion requests and legal retention requirements.
Marketing information is retained until you unsubscribe or it is no longer needed, with limited records retained to respect your preferences.
Technical and analytics information is retained according to the purposes and retention settings of the relevant services.

You can contact us for further information about retention of your data.

9. International processing

Shopify, Gelato and other providers may process information in the UK and other countries. This may happen even when your delivery address is in the UK.

Where international-transfer restrictions apply, the relevant safeguards may include an adequacy decision or approved contractual protections, such as standard contractual clauses with the applicable UK provisions. The mechanism depends on the provider and destination.

10. Security

We use reasonable technical and organisational measures designed to protect personal information, including access controls and the security features of our service providers. No internet transmission or storage system can be guaranteed completely secure.

11. Your privacy rights

Depending on your location and the circumstances, you may have rights to:

Access your personal information and obtain a copy.
Correct inaccurate or incomplete information.
Request deletion or restriction of processing.
Object to processing based on legitimate interests.
Object to direct marketing.
Receive certain information in a portable format.
Withdraw consent without affecting processing lawfully carried out before withdrawal.
Opt out of certain advertising-related uses or disclosures.

These rights are subject to applicable conditions and exceptions. To make a request, email info@londonprintworks.art. We may need proportionate information to verify your identity.

For UK GDPR requests, we normally respond without undue delay and within one calendar month. Where the law permits additional time, we will explain why and notify you as required. Other applicable local deadlines will be respected.

You can complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint, or to the relevant privacy authority in your country. You can also contact us directly about a concern.

12. Children

Our store is intended for a general adult audience and is not directed at children. If you believe a child has supplied personal information that we should not hold, please contact us so we can investigate and take appropriate action.

13. External websites

Links to external websites and social platforms are governed by those services’ own privacy notices. Please review them before providing personal information.

14. Changes to this policy

We may update this policy when our services, data practices or legal requirements change. The latest version and its update date will appear on this page. Where required, we will provide additional notice or request fresh consent.