Privacy Policy

This Privacy Policy explains how London Print Works (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

London Print Works is a trading name of a UK sole trader based at:

Flat 4, 61 Richmond Road
Worthing, West Sussex
BN11 4AG
United Kingdom

For any privacy-related questions, please contact info@londonprintworks.art.

We are committed to complying with the UK GDPR, EU GDPR (where applicable), the Data Protection Act 2018, and all other relevant privacy laws.

Information We Collect

We collect personal information to process orders, improve our website, and provide customer support.

The types of information we may collect include:

  • Personal details: name, email address, phone number
  • Billing and delivery address
  • Order information
  • Payment information: processed securely and never stored by us
  • Account information: if you create an account
  • Device data: browser type, operating system, IP address
  • Usage data: pages visited, time spent on site, interactions
  • Marketing preferences: email subscription status
  • Communication records: emails or messages sent to us

Information is collected directly from you and automatically through cookies and analytics tools.

How We Use Your Information

We use your personal data to:

  • Process and fulfil orders
  • Send order confirmations and delivery updates
  • Respond to customer service enquiries
  • Improve website performance and user experience
  • Provide personalised content or recommendations
  • Send marketing communications (only where consent is given)
  • Prevent fraud and maintain site security
  • Comply with legal, tax, and accounting obligations

We only process personal data where we have a lawful basis, including contract necessity, consent, legal obligation, or legitimate interest.

Order Processing & Payments

When you place an order, we collect the information required to fulfil it.

Please note:

  • Payments are processed by secure third-party providers (including Shopify Payments, PayPal, Apple Pay, Google Pay, and Shop Pay)
  • We never store or have access to your full card details
  • All payment data is encrypted and handled by PCI-compliant providers
  • Order details are shared with print fulfilment partners solely to complete your order

How We Store & Protect Your Data

We take data security seriously and use appropriate technical and organisational measures, including:

  • Encrypted systems and secure servers
  • HTTPS secure browsing
  • PCI-compliant checkout systems
  • Password-protected accounts
  • Security monitoring tools
  • Shopify’s secure infrastructure

We retain personal data only for as long as necessary to provide services, meet legal obligations, resolve disputes, and maintain business records.

Sharing Your Information

We only share personal information where necessary to operate our business.

Trusted third parties may include:

  • Print fulfilment partners
  • Payment processors
  • Email service providers
  • Analytics services (e.g. Google Analytics, Shopify Analytics)
  • Advertising platforms (e.g. Meta, Google)
  • Couriers and postal services
  • Website hosting and security providers

We do not sell or trade personal data. All third parties are required to handle data securely and in compliance with privacy laws.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core site functionality
  • Improve website performance
  • Analyse visitor behaviour
  • Provide personalised content
  • Support advertising and retargeting

You can manage cookies through your browser settings. For more details, please refer to our Cookie Policy.

Marketing Communications

You will only receive marketing emails if:

  • You voluntarily subscribe, or
  • You explicitly opt in during checkout

Marketing communications may include new product launches, promotions, or brand updates.

You can unsubscribe at any time using the link in our emails or by contacting info@londonprintworks.art. Transactional emails related to orders will still be sent.

Your Rights Under UK & EU GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Restrict processing
  • Object to certain processing activities
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with the ICO or your local data authority

To exercise these rights, contact info@londonprintworks.art. We will respond within 30 days.

International Customers

If you are located outside the UK, your data may be transferred internationally to fulfil your order.

Transfers are made only to partners operating under GDPR-equivalent safeguards. Some analytics or marketing tools may store data outside the UK or EU.

Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

If you believe a child has provided personal data, please contact us immediately.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or security.

Please review third-party privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal, technical, or business changes.

The latest version will always be available on this page. Continued use of the website indicates acceptance of any updates.

Contact

If you have questions about this Privacy Policy or how we handle data, please contact:

Email: info@londonprintworks.art

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