Terms of Service

Updated: 24 September 2026

These terms cover use of www.londonprintworks.art and consumer purchases from London Print Works. Nothing in these terms removes rights or remedies that the law gives you.

About us

London Print Works is a UK sole trader business selling posters, prints and clothing.
Business and correspondence address: Flat 4, 61 Richmond Road, Worthing, West Sussex, BN11 4AG, United Kingdom.
Email: info@londonprintworks.art.

Products and ordering

Check the product description, dimensions, clothing size chart, colour and quantity before ordering. Product mockups illustrate the design; screens and printed materials can display colours differently. Goods must nevertheless meet their description and applicable quality requirements.

Most goods are printed after an order is placed. Standard catalogue designs are not treated as personalised merely because they are printed to order or you choose an available size or colour. Any genuine personalisation and related cancellation exception will be explained before purchase.

Please provide accurate contact and delivery details and tell us promptly about mistakes. We will try to accommodate changes, but cannot guarantee that production or dispatch can be stopped. This does not remove an applicable statutory cancellation right.

If a product becomes unavailable or we identify a pricing error affecting your order, we will contact you to explain and agree how to proceed. We will not substitute an item or increase the agreed price without your agreement. If we cannot fulfil an order, we will refund any payment for the unfulfilled goods and associated delivery charges.

Prices and payment

The checkout shows your order price, currency, delivery charge and any taxes collected before you pay. London Print Works is not registered for UK VAT and does not charge UK VAT. Available payment methods are shown at checkout. Your payment provider may charge its own currency conversion fees.

Discounts are subject to the conditions shown with the offer. Refunds reflect the amount actually paid. Returning faulty goods or exercising other statutory rights does not automatically cancel unrelated discounts or result in a penalty.

Delivery

We currently accept delivery orders for the United Kingdom, including Northern Ireland, the United States, Canada, Australia and New Zealand, subject to product and address availability at checkout. We do not currently accept delivery orders for the Republic of Ireland.

Production and delivery estimates are explained in our Shipping Policy. Orders may arrive in separate parcels. Unless we agree a different delivery period with you, goods will be delivered without undue delay and within 30 days of the contract being made. If delivery is late or an order is lost, contact us; your legal cancellation and refund rights remain available.

We remain responsible for goods until you, or a person you nominate, takes physical possession, except where you independently arrange a carrier that we did not offer. We will handle delivery problems with our fulfilment partners and carriers.

Cancellations, returns and faulty goods

Our Returns & Refunds Policy explains how to cancel, the return address, who pays return postage and refund timings. UK consumers normally have 14 days after receipt to notify us of cancellation of standard goods, followed by 14 days to return them. Genuine personalised goods may be exempt from change-of-mind cancellation, but not from faulty-goods rights.

There is no blanket final-sale rule for standard printed-to-order goods and no seven-day limit that removes statutory rights. UK consumers normally have a 30-day right to reject faulty, damaged or misdescribed goods, with further remedies available after that period. Colour or sizing guidance does not override these rights.

Our responsibility

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, your statutory rights relating to goods, or any other liability that cannot lawfully be excluded or limited.

We may need to maintain, change or temporarily suspend the website. This does not affect our obligations for orders already accepted. Events outside our control do not remove your statutory rights.

Website use and intellectual property

The artwork, designs, branding and other website content belong to London Print Works or their respective rights holders. Buying a physical product does not transfer copyright in its design. You may view the site and keep copies for personal reference. Reproducing artwork or using our content commercially requires permission, except where the law permits it.

Do not misuse the site, introduce harmful software or attempt unauthorised access to accounts or systems. External links are provided for convenience; third-party sites have their own terms and privacy practices.

Privacy

Our Privacy Policy explains how personal information is handled. Visiting the website does not by itself provide consent to marketing or to cookies that require consent.

Complaints and disputes

Email info@londonprintworks.art with your order details and concern. We aim to respond within two business days. Contacting us does not prevent you using rights or dispute procedures available through your payment provider or the courts.

These terms are governed by the law of England and Wales, without depriving you of mandatory consumer protections that apply where you live. You may bring proceedings in a court available to you under applicable consumer law, including your home courts where you have that right.

Changes to these terms

We may update these terms for future purchases. The terms applicable when you placed your order continue to apply to that order, subject to any change required by law or expressly agreed with you.